Return & Refund Policy

At LETSCLEANIT, we want our customers to have a clear understanding of our return and refund process. Please review the policy below before requesting a return.

30-Day Return Policy

We accept eligible return requests made within 30 days from the date you receive your order.

To be eligible for a return, the item must:

  • Be in the same condition as when you received it;
  • Be unused and show no signs of use;
  • Include all original parts, accessories, and packaging materials, if applicable;
  • Be returned in its original packaging; and
  • Include proof of purchase, such as an order confirmation or receipt.

Return requests submitted more than 30 days after delivery may not be accepted.

How To Request A Return

To request a return, please contact us before sending any item back.

Email: [email protected]

Please include the following information:

  • Order number;
  • Product name or item you would like to return;
  • Reason for the return;
  • Photos of the product and any related issues, if applicable.

After reviewing your request, we will provide return instructions if your return is approved.

Items returned without prior approval and return instructions may not be accepted or processed.

Return Address

Approved returns must be sent to:

LETSCLEANIT
Southampton, Hampshire
United Kingdom

Please do not send returns to any other address unless instructed by our customer service team.

Customers are responsible for ensuring returned packages are properly labeled, securely packaged, and delivered successfully.

Return Shipping Costs

Customer-Responsible Return Shipping

Customers are responsible for return shipping costs when the return is requested for reasons not caused by LETSCLEANIT, including:

  • Changing your mind after receiving the product;
  • Ordering the wrong item;
  • Selecting the wrong quantity;
  • No longer needing the product;
  • Personal preference regarding the product;
  • Providing incorrect shipping information.

In these situations, original and return shipping costs are generally non-refundable.

We recommend using a trackable shipping service and keeping your shipping confirmation until your refund has been completed.

LETSCLEANIT-Responsible Return Shipping

LETSCLEANIT will cover reasonable return shipping costs when the return is caused by an error on our part, including:

  • Receiving an incorrect product;
  • Receiving a damaged product;
  • Receiving a product with a confirmed manufacturing issue;
  • Missing items due to an order fulfillment error.

Please contact us before returning the item. We will review the situation and provide appropriate return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible:

Email: [email protected]

Please provide:

  • Order number;
  • Photos showing the product condition;
  • Description of the issue.

After reviewing the information, we will determine the appropriate solution, which may include a replacement, refund, or return arrangement.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used or show signs of use;
  • Items damaged due to misuse, improper handling, or accidental damage after delivery;
  • Items returned without original packaging;
  • Items missing parts or accessories;
  • Items returned after the 30-day return period;
  • Gift cards, if applicable;
  • Final sale items clearly marked at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not currently provide direct exchanges.

If you would like a different product, please return the eligible item according to this policy and place a new order separately.

Original Shipping Charges

Original shipping charges are generally non-refundable for returns caused by customer preference, incorrect orders, or changes of mind.

If the return is caused by an error from LETSCLEANIT, applicable shipping charges may be refunded.

Refund Processing

Once we receive your returned item, we will inspect it to confirm it meets the return requirements.

Return inspections are generally completed within 3–5 business days after the returned item arrives.

If your return is approved, your refund will be issued to the original payment method within 10 business days after approval.

Please note that banks, card providers, PayPal, or other payment services may require additional processing time before the refund appears in your account.

If you have not received your refund after the expected processing period, please contact us.

Refund Deductions

If a returned item does not meet the requirements of this policy, including items that are used, damaged, incomplete, or missing packaging, we may not be able to approve the refund.

We will contact you if there is an issue with the returned product condition.

LETSCLEANIT does not charge restocking fees for eligible returns.

Refused or Undeliverable Packages

If a package is returned due to:

  • Incorrect or incomplete shipping information provided by the customer;
  • Refused delivery;
  • Failure to collect the package;

any applicable additional shipping or return costs may be deducted from the refund.

If the delivery issue was caused by an error on our part, the customer will not be responsible for these costs.

Contact Us

Email: [email protected]
Phone: +44 7384 190679

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM EST

Thank you for choosing LETSCLEANIT. We are committed to providing reliable bathroom cleaning tools and a smooth shopping experience for every customer.